With all the critical analysis (always on hindsight!) of how various crisis situations could have been better handled, how is it like on the ground in the actual situation? Join Pierre Perusset (AEHL 1988), General Manager of The Ritz-Carlton, Hong Kong and draw insight from his experience with the 2009 Jakarta bombings and the current COVID-19 situation.
The Ritz-Carlton Hotel Company, L.L.C. named Pierre Perusset the General Manager of The Ritz-Carlton, Hong Kong – the highest hotel in the world on November 24, 2011.
Prior to this appointment, Mr. Perusset was the Managing Director of The Ritz-Carlton, Jakarta, The Ritz-Carlton Jakarta, Pacific Place, JW Marriott Jakarta, and Mayflower Marriott Executive Apartment. He has more than 40 years’ experience in the luxury hospitality industry, in excess of 12 of which has been with The Ritz-Carlton. His work experience spans more than ten countries including Europe, U.S., Asia and the Middle East. He first joined The Ritz-Carlton Hotel Company as Executive Assistant Manager at The Ritz-Carlton Osaka, Japan in 1999.
His achievements include being named Best Leader in the Industry by the Tourism and Culture Ministry of Indonesia in 2006 and General Manager of the year by Middle East Hotelier Magazine in 2004. Mr. Perusset was also conferred the title of Commandeur de l’Ordre des Vins Vaudois (Commander of the Order of Vaud Wines) by the Office des Vins Vaudois (The Office of Vaud Wines) of Lausanne, Switzerland in 2017. Under his leadership, The Ritz-Carlton properties have won numerous regional and international awards and recognition. During his tenure at The Ritz-Carlton, Hong Kong, the property has been named by Aon Hewitt as the “Best of the Best Employer”, the highest recognition, and “Best Employer for Generation Y” two times in a row. The hotel and its spa have also garnered the prestigious Forbes five stars in less than two years after opening.
“The dedication that The Ritz-Carlton devotes to its employees, guests and the community has influenced me immensely,” said Mr. Perusset. “I believe that through enlivening The Ritz-Carlton Gold Standards everyday, we will be able to foster a strong relationship with our employees, build engagement with our guests and give back to the community by exemplifying genuine care.”
“Hong Kong is a vibrant and exciting city,” he continued, “and at the highest hotel in the world, the sky is the limit! We will continue to take service excellence to new heights and are committed to be one of the best hotels in the world.”
A native of Switzerland, Mr Perusset graduated with honors from Ecole hôteliere de Lausanne in Switzerland with a Hotel and Restaurant Management degree. He enjoys spending time with family, dining out, swimming and practicing Tai Chi and meditation.